1) How to Order a Service

  1. Select your online service package

  2. Add to cart / Buy now

  3. Fill in your contact details (full name, email, WhatsApp/phone number).

  4. Proceed with online payment (see section 2 below).

  5. Receive an order confirmation email including Order ID and instructions for submitting photos/details.

  6. Send your photos & questionnaire as instructed via email (or reach out on WhatsApp if you need assistance.

Note: 1880 Concept is a 100% online service — no appointment required.

2) Payment Methods

  • International Cards: Visa / Mastercard / Amex (via secure payment gateway).

  • E-wallets / Local payment gateways: Available depending on your region.

3) Invoice & Receipt

  • An electronic invoice/receipt will be emailed to you once payment is successful.

  • For business invoices, please email your company details to info@1880concept.com immediately after placing the order.

4) Submitting Photos & Information

After completing payment, you will receive:

  • A link to the intake form (to share your style goals, dressing habits, shopping budget, etc.).

  • Photo guidelines (angles, lighting, clothing basics).

  • A secure upload link for sending your photos.

The quality of your results depends on the accuracy of the information and photos provided.

5) Adjustment Policy

  • You may request one minor adjustment based on the same set of photos/details (unless otherwise specified by the service package).

  • Major changes (e.g., sending a completely new set of photos or requesting a different scope of analysis) may incur an extra fee — we will inform you beforehand.

6) Refund Policy

a. Refund Window (First 48 Hours)

  • After purchase, you will receive a confirmation email containing your intake form and image submission guidelines.

  • You may request an order cancellation within 48 hours of purchase by submitting the Refund Request Form.

  • Approved refunds will be issued in full, minus any payment processing fees.

b. No Refund After 48 Hours

  • Once the 48-hour window has passed, all sales are final, and your order will proceed to the submission phase.

  • For orders placed by minors using a guardian’s payment method, refunds are not available once the service has been delivered, and any chargeback from the guardian may be considered fraudulent.

c. Submission Deadline (7 Days)

  • You must submit your completed intake form and valid photos within 7 days of purchase.

  • your submission is not received within this timeframe:

            - Your order will be granted a one-time free extension of 2 additional days, or

            - If still not submitted after the extension, the order will be closed. To continue, you must pay a Re-activation Fee of $7.99.

 

d. Important Notes

  • Orders that remain inactive after the free extension and without re-activation will be considered forfeited with no refund.

  • By placing an order, you agree to these terms.

If an error occurs on our part, please contact info@1880concept.com within 7 days of receiving your results for support.

Full details are outlined in Refund Policy.

7) Data Protection & Security

  • Payments are processed through secure gateways — no card details are stored on 1880 Concept’s system.

  • Photos & personal data are used strictly for analysis purposes. Please see our Privacy Policy for more details.

If you experience any issues, please contact us directly — we are here to help.

We aim to respond as soon as reasonably practicable.